At RealCare (myrealcare.com), our aim is to provide 100% satisfaction to our customers. For any reason, if you are not satisfied with the product, we are here to help.
Please find below the details of the Return policy, as applicable, for the products sold on myrealcare.com
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, RealCare shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
Once the original product(s) has been received at our Facility and the quality check has been carried out, the refund for the original product(s) will be processed, as applicable.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund.
Products purchased at the www.myrealcare.com may only eligible to return.
Products purchased at any physical stores will not be accepted through the website.
In the case of returns, the refund process will be initiated once we have received the product back in our Facility and have completed all the quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
- The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your Account. Please note that the shipping charges are non-refundable.
- Shipping charges will not be refunded back. Only the value of the product ordered is refunded
- In cases where the pick up is refused or product is not returned and the money has been refunded to you already, RealCare holds the right to deduct the concerned amount from the customer account depending on the mode of the payment of the product.
- For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.
Depending on the customer’s return history, RealCare holds the right to accept or deny the return products. charge a nominal fee of INR 50/- per return request or such amount as may be decided by RealCare from time to time, in case the return rate of the customer has been significantly high.